1.1 These terms apply when a business creates an Admin Tea account or uses the Admin Tea platform. By ticking the box at sign-up, you agree to them on behalf of the business named in the account. The person who signs up confirms they are authorised to bind that business.
1.2 The agreement is made up of, in order of priority if they conflict: (a) the Data Processing Agreement, for anything about personal information; (b) these terms; (c) the Acceptable Use Policy; and (d) the plan and prices shown on our website or in your account.
1.3 Admin Tea is a business tool. It is supplied for use by organisations in Australia and not for personal, domestic or household use.
1.4 Our Privacy Policy explains how we handle personal information. It describes our practices and is not part of this contract.
3.1 We will provide the Service with due care and skill, and in line with these terms and the law.
3.2 We improve Admin Tea continually. We may add, change or remove features. If we remove a feature you pay for, or change it in a way that materially reduces what you can do, we will give you at least 30 days' notice and you may end the agreement without penalty before the change takes effect.
3.3 A free trial lasts for the period shown on our website or when you sign up. If no period is shown, it continues until we give you at least 14 days' notice that it will end. No payment details are needed to start one. At the end of the trial, you can choose a paid plan or stop. If you stop, section 14.4 (getting your data out) still applies.
3.4 We may offer features marked as beta or preview. They are optional, may change or be withdrawn, and may be less reliable than the rest of the Service.
3.5 Admin Tea is not an emergency, clinical or incident-reporting system. Do not rely on its messages, notifications or shift alerts to respond to a risk to someone's health or safety. Use your organisation's emergency procedures and call 000 in an emergency.
4.1 You decide who your Authorised Users are and what each of them can see and do. You are responsible for their use of the Service as if it were your own, and for removing access promptly when someone leaves or no longer needs it.
4.2 Each account belongs to one person. Accounts must use multi-factor authentication, which cannot be switched off. You and your Authorised Users must follow the Acceptable Use Policy, including not sharing passwords or sign-in codes.
4.3 Tell us promptly at yasir@admintea.com if you believe an account has been used without permission.
You must:
6.1 Admin Tea is software. We are not a registered tax agent, BAS agent, lawyer, accountant, financial adviser or workplace relations adviser, and we do not act as your agent in dealing with the Australian Taxation Office or the National Disability Insurance Agency. Nothing in the Service is legal, tax, financial or employment advice.
6.2 Single Touch Payroll reports are your reports, made by you using Admin Tea. Before each one is sent, you or a person you authorise must review it and make the declaration the Australian Taxation Office requires. The Service sends the report you declared without changing its content.
6.3 You are responsible for your decisions and settings, including:
6.4 We will take care to keep Admin Tea's pay rules and calculations up to date with published awards, tax tables and super rates, and to fix errors in the Service promptly when we find them or you report them. Award interpretation can be complex, and the Service cannot know facts about your workplace that you have not entered. You should check results that look unusual and get advice where you are unsure.
6.5 If an error is caused by a defect in the Service, we will correct the Service and help you correct the affected records at no charge. Our liability for any resulting loss is set out in section 16.
7.1 You own Customer Data. You give us a non-exclusive licence to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, to meet our legal obligations, and as the Data Processing Agreement allows.
7.2 We will not sell Customer Data, use it for advertising, or use it to train artificial intelligence models. We may use de-identified and aggregated information about how the Service is used to improve it, as the Data Processing Agreement allows.
7.3 You can get a copy of Customer Data at any time while your account is active, and for the period in section 14.4 after it ends: by exporting it where the Service offers an export, or by asking us, in which case we will provide it in a common machine-readable format within 14 days. We will never withhold your data because of a dispute about Fees.
7.4 Some records must be kept by law, such as pay, tax and super records for 7 years. We will keep them for the legal period even after your account closes, and give you a copy if you ask.
8.1 Fees are as shown for your plan on our website or in your account when you choose it. Prices exclude GST, which is added where it applies. You will receive a tax invoice.
8.2 Plans are charged monthly. Where your plan is priced per active worker, a worker is active in a month if they are rostered, submit time or are included in payroll in that month. Inactive and archived workers are free.
8.3 Invoices are payable within 14 days unless your invoice says otherwise.
8.4 We may change Fees by giving you at least 30 days' notice by email. The change applies from the start of your next billing month after the notice period. If you do not accept it, you may end the agreement before it takes effect and you will not pay the new price.
8.5 If you dispute an invoice in good faith, tell us before it is due. You need only pay the undisputed part while we work it out together.
8.6 Fees already paid are not refundable, except where the law requires, where we end the agreement for convenience under section 14.3, or where we have charged you in error.
9.1 We aim to keep the Service available at all times, but do not promise that it will be uninterrupted or error-free. We will try to schedule maintenance outside Australian business hours and give notice of planned downtime where we can.
9.2 Parts of the Service depend on systems we do not control, such as the Australian Taxation Office, the National Disability Insurance Agency, internet providers, and our hosting and email providers. We are not responsible for their outages, but we will work to restore the affected features as soon as we reasonably can.
9.3 Support is available by email at yasir@admintea.com. Support staff can view your account's information only after you grant them time-limited access, except where access is needed to keep the Service running securely, to respond to a security incident, or to comply with the law. We record that access.
10.1 You can choose to connect other services, such as Xero, or lodge with government systems through Admin Tea. When you do, your use of that service is governed by its own terms and privacy policy, and information you send to it is handled by that provider.
10.2 We will take care in building and maintaining integrations, but we are not responsible for the other service itself, including changes it makes that stop an integration working.
11.1 We own the Service, including its software, design, content and documentation. We give you a non-exclusive, non-transferable right to use it for your business during the agreement.
11.2 You must not copy, resell, reverse engineer or attempt to access the Service's source code, or use it to build a competing product, except where the law allows this despite this clause.
11.3 If you send us suggestions or feedback, we may use them to improve the Service without any obligation to you.
Each party must keep the other's confidential information confidential, and use it only for the purposes of this agreement. This does not apply to information that is public through no fault of the receiving party, that the receiving party already had lawfully, or that must be disclosed by law, in which case the disclosing party will give notice where it lawfully can. Customer Data is your confidential information.
13.1 We may suspend access to all or part of the Service, but only as far as reasonably needed, if:
13.2 We will tell you the reason, give you notice first unless an urgent security risk makes that impractical, and restore access promptly once the cause is resolved. While suspended for non-payment, you can still export your data.
14.1 You may end the agreement at any time by emailing us or by closing your account in Settings. You pay only for the billing month in which it ends, and there are no exit fees. Closing your account in Settings deletes your login straight away, so ask us for any export you need first, or within the period in section 14.4.
14.2 Either party may end the agreement by notice if the other party seriously breaches it and does not fix the breach within 14 days of being asked to, or becomes insolvent.
14.3 We may end the agreement for any reason by giving you at least 60 days' notice. If we do, we will refund any Fees you paid in advance for the period after it ends.
14.4 For 60 days after the agreement ends, you can ask us for a copy of Customer Data under section 7.3. After that, we delete Customer Data within a further 90 days, except records the law requires us to keep and backups that expire on their normal cycle, as the Data Processing Agreement describes.
14.5 Sections 6, 7, 12, 14.4, 15 to 18 and 20 continue after the agreement ends, as do any unpaid Fees for the period before it ended.
15.1 Nothing in this agreement excludes, restricts or modifies any right or remedy, or any guarantee, that you have under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law that cannot be excluded.
15.2 Because the Service is not of a kind ordinarily acquired for personal, domestic or household use, where the law allows us to limit our liability for failing to meet a consumer guarantee, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.
16.1 Subject to section 15, neither party is liable to the other for loss of profit, revenue or goodwill, or for indirect or consequential loss, however caused.
16.2 Subject to section 15, each party's total liability to the other under or in connection with this agreement is limited to the greater of: (a) the Fees you paid in the 12 months before the event giving rise to the claim; and (b) AUD $1,000.
16.3 Sections 16.1 and 16.2 do not limit: your obligation to pay Fees; liability for fraud, wilful misconduct, or death or personal injury caused by negligence; or liability that cannot be limited by law.
16.4 Each party's liability is reduced to the extent the other party, its personnel or its Authorised Users caused or contributed to the loss, including by entering inaccurate information, choosing incorrect settings, or not reviewing results before approving them.
16.5 Each party must take reasonable steps to reduce any loss it suffers.
17.1 You indemnify us against claims by third parties, including your staff, clients and regulators, to the extent they arise from Customer Data you had no right to provide, your failure to give a notice or obtain a consent the law required of you, or your or your Authorised Users' breach of the Acceptable Use Policy.
17.2 We indemnify you against claims by third parties that your use of the Service in line with this agreement infringes their intellectual property rights.
17.3 The indemnified party must tell the other promptly about the claim, let the other party control its defence, and give reasonable help at the other party's cost. Neither party may settle a claim in a way that admits fault on the other's behalf without its consent.
18.1 If a dispute arises, the party raising it must give the other written notice with details. Senior representatives of both parties must then try in good faith to resolve it within 20 business days.
18.2 If it is not resolved, either party may refer it to mediation in Adelaide, or online, administered by the Resolution Institute. The costs of the mediator are shared equally.
18.3 Neither party may start court proceedings about the dispute until it has followed sections 18.1 and 18.2, unless it needs urgent relief from a court or the other party has not taken part in the process.
18.4 This section does not stop you from complaining to a regulator, such as the Office of the Australian Information Commissioner or the ACCC, at any time.
19.1 We may update these terms. For a change that is material and could adversely affect you, we will give you at least 30 days' notice by email and in the app, explain the change, and you may end the agreement without penalty before it takes effect.
19.2 We may make a change sooner if it is required by law or needed to address a security risk, or if it does not adversely affect you. We will tell you about it.
19.3 Changes are not retrospective and do not affect a dispute that arose before the change.
20.1 Governing law. South Australian law governs this agreement. Each party submits to the courts of South Australia and the courts that hear appeals from them.
20.2 Events beyond control. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, widespread internet or power outages, or failures of government systems. This does not excuse payment of Fees. The affected party must tell the other and do what it reasonably can to reduce the effect. If the event continues for more than 30 days, either party may end the agreement by notice.
20.3 Notices. Notices may be given by email: to us at yasir@admintea.com, and to you at the account owner's email address.
20.4 Assignment. Neither party may transfer this agreement without the other's consent, which must not be unreasonably withheld. We may transfer it to a buyer of all or most of our business if we give you notice and the buyer agrees to be bound by it. You may end the agreement without penalty within 30 days of that notice.
20.5 Relationship. The parties are independent contractors. Nothing in this agreement creates a partnership, agency or employment relationship.
20.6 Severability. If any part of this agreement is invalid or unenforceable, it is read down or severed, and the rest continues to apply.
20.7 Waiver. A party does not waive a right by delaying or not exercising it.
20.8 Entire agreement. This agreement is the whole agreement about its subject matter and replaces any earlier agreements or understandings about it.